Service Policy

Service Policy

Last Updated: January 2026

This Service Policy outlines the scope of services, service standards, and cooperation principles provided by Weifang Junyong Metal Products Pergola Co., Ltd. (“we”, “our”, or “us”) through our website https://www.junyongmetal.com.

By contacting us or using our services, you acknowledge and agree to the terms described in this Service Policy.

1. Service Scope

We provide professional services related to the design, manufacturing, and supply of metal outdoor structures, including but not limited to:

  • Metal Pergolas

  • Metal Gazebos

  • Metal Screens

  • Metal Gates

Our services cover the full process from pre-sales consultation to after-sales support, primarily serving international customers, distributors, contractors, and project clients.

2. Pre-Sales Services

Before order confirmation, we provide comprehensive pre-sales support, including:

  • Product consultation and technical advice

  • Application scenario recommendations

  • Design concept discussion

  • Customization feasibility analysis

  • Quotation preparation based on customer requirements

All information provided during the pre-sales stage is for reference purposes and aims to assist customers in making informed decisions.

3. Customization & OEM / ODM Services

We offer flexible OEM and ODM services to meet diverse project requirements.

Customization options may include:

  • Product size and dimensions

  • Structural design

  • Material selection (aluminum alloy, stainless steel, etc.)

  • Surface treatment and color

  • Pattern and decorative elements

  • Modular configuration

Final specifications will be confirmed through drawings, samples (if applicable), or written confirmation before production begins.

4. Order Confirmation & Production

Once an order is confirmed:

  • Production will begin according to the agreed specifications

  • Manufacturing timelines depend on product type, order quantity, and customization complexity

  • Any changes requested after production starts may affect delivery time and cost

We reserve the right to adjust production schedules in case of force majeure or unforeseen circumstances.

5. Quality Control & Inspection

We implement strict quality control throughout the production process, including:

  • Raw material inspection

  • In-process quality checks

  • Final product inspection before packaging

Products are inspected for structural integrity, surface treatment quality, and functional performance to meet export standards.

6. Packaging & Logistics Support

Products are packed using export-standard packaging to ensure safety during international transportation.

We provide:

  • Professional packaging solutions

  • Assistance with shipping coordination

  • Basic logistics documentation support

Shipping methods, delivery times, and costs are subject to customer confirmation and third-party logistics providers.

7. Installation Guidance

Our products are designed with modular and installation-friendly structures.

We may provide:

  • Basic installation drawings or instructions

  • Online technical guidance when necessary

On-site installation services are not included unless explicitly agreed in writing.

8. After-Sales Service

We value long-term cooperation and provide responsible after-sales support, including:

  • Product usage guidance

  • Assistance with quality-related inquiries

  • Support for confirmed manufacturing defects

Customers are required to provide clear evidence (photos or videos) when reporting quality issues.

9. Warranty Statement

Our products are manufactured to high-quality standards. Warranty terms may vary depending on product type and materials.

Unless otherwise agreed in writing:

  • The warranty covers manufacturing defects under normal use

  • The warranty does not cover damage caused by improper installation, misuse, modification, or external factors

Specific warranty terms will be clarified during order confirmation.

10. Customer Responsibilities

Customers are responsible for:

  • Providing accurate and complete project information

  • Confirming final specifications before production

  • Ensuring proper installation and usage

  • Complying with local regulations and standards

We are not responsible for issues caused by incorrect information provided by the customer.

11. Limitation of Liability

To the maximum extent permitted by law:

  • We shall not be liable for indirect, incidental, or consequential damages

  • Our liability is limited to the value of the products supplied under the relevant order

12. Intellectual Property

All designs, drawings, images, and technical materials provided by us remain our intellectual property unless otherwise agreed in writing. Unauthorized reproduction or distribution is prohibited.

13. Force Majeure

We shall not be held liable for delays or failures caused by events beyond our reasonable control, including but not limited to natural disasters, labor disputes, transportation disruptions, or government actions.

14. Policy Updates

We reserve the right to update this Service Policy at any time. Any changes will be published on this page with an updated revision date.

15. Contact Information

For questions regarding this Service Policy or our services, please contact us:

Weifang Junyong Metal Products Pergola Co., Ltd.
Website: https://www.junyongmetal.com
Email: connect@junyongmetal.com
Phone: +86 186 1536 8168
Address: No.117 Xinglong East Road, Dongcheng Street, Linqu County, Weifang City, Shandong Province, China